Reviews

From 22 reviews
John Jackson

Great company, great people to work with. Professional and fun to be around.

via Google
Victoria Bordelon

We made the switch to Northwest Telecom after a year of dealing with a national VOIP provider with patchy call quality and outsourced, unhelpful customer service and I can honestly say that we have never been happier! We have excellent call…

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Response from business owner

Victoria – thank you so much for taking time to share your experience, both before and after you came to us! We know how difficult it can be to choose a communication partner in business, especially when you've had issues with other providers in the past. I think it's really helpful for other people to get a sense of some other 'real world' experiences out there. I know for me personally, I prefer to work with local business whenever possible as well. Everyone here works hard to provide outstanding products and service with the local customer support. Thank you again for taking the time to let us know how we're doing. We appreciate you!

via Google
Liz Dusky

Our firm has been through two complete phone system changes/upgrades with Northwest Telecom Services. We have found their staff to be friendly, responsive and extremely knowledgeable. The training was great and their support is top notch…

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Response from business owner

Thank you Liz. We appreciate your taking the time to let us know how we're doing. Please let us know if there's anything else we can do for you.

via Google
Terry Sheldon

I have relied on Dan and his team for over ten years now. I just bought a new cloud phone system from him because you can trust his products and service to be the best around. Bottom line is that you can trust Dan to be a great vendor/…

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Response from business owner

Thank you Terry! It's hard to believe we've worked together for as long as we have. We appreciate your business over the last 10+ years and we're here when you need us.

via Google
Darin Scheurer

Amazing customer service. We've really enjoy the product and working with NW Telecom.

Response from business owner

Hi Darin – glad things are working out well for you. Thank you for your confidence in us. Please let us know if you need anything else.

via Google
marlowops

It was a pleasure working with Dan! Thanks for everything!

Response from business owner

Thank you for taking the time Steven! We really appreciate the feedback and are here when you need us!

via Google
Travis Smith

I worked with Dan at NW Telecom to get a new VOIP phone system. We had a few quotes on the phone system and Dan was the ONLY one that was full service and took care of new drops and had onsite service. Dan was also the ONLY one that had a …

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Response from business owner

Travis – I'm glad we were able to provide the solution you were looking for. Thanks so much for letting us know! It was a pleasure working with you and your team. We are here when you need us!

via Google
Sharon Turner

The staff as a whole at NW Telecom is amazing. Super responsive and very helpful. Josh, Shireen, and Robert: we appreciate you so much and are happy we found you!

Response from business owner

Thank you so much Sharon! The team works hard to do a great job and we appreciate it so much when customers take the time to let us know. We are so happy you found us as well! We are here when you need us!

via Google
Beth Kapukui

We have been customers of NW Telecom for many years and have never been disappointed with service or the products we have purchased through them. They are very quick to respond and always follow through to make sure our needs are met. All…

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Response from business owner

Hi Beth – I missed seeing your review. Thank you so much! It means a lot to hear from both new clients and clients we've had for over 20 years like you!

via Google
Carin Meyer

We have worked with Dan since 1996 and have had nothing but an amazing experience with phone system installations, upgrades, and maintenance. He is friendly, professional, reliable, and thorough. We have moved offices multiple times and …

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Response from business owner

Hi Carin, thank you for taking the time to write such a nice review. I know how busy you all are and it means a lot to us that you took the time to pass this along. We are lucky to have you as a client and we're here whenever you need us!

via Google
Nicole Nelson

We have been working with NW Telecom, and now NW Cloud Talk, for more than 10 years. Dan and his team continually impress with me with how responsive they are and how they are able to find the solutions we need. I can't imagine getting …

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Response from business owner

Nicole it's hard to believe it's been over 10 years since we started working with you and your firm. I'm happy we've been able to provide you with the services you've needed as you continue to grow. Please let us know if there's anything else we can do for you!

via Google
Nikki del Giudice

Dan & the entire team at NW Telecom goes above and beyond for our company and needs. Not being too terribly savvy with phones systems and technology in general, there's a bit of handholding here and we are SO GRATEFUL. I highly recommend NW…

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Response from business owner

Thank you Nikki! Give yourself some credit though. Over the years, you've been appointed "Telecom Tech in training" whether you want the title or not. I'm glad we've been able to take care of things for you over the years. We're here when you need us, so don't hesitate to call!

via Google
Ryan Bemrose

Northwest Telecom has been supporting us since 1995, they have phenomenal people working with them and will take the time to help with all of your telecom needs. There attention to detail, follow up and customer service is amazing!

We've …

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Response from business owner

Ryan – thank you so much for the kind words. We all appreciate your taking the time to write this and let us know. We work hard to provide great products and services, but it's still nice to hear!

via Google
Sara May

True professionals with incomparable customer service and not to mention, just really fun and personable people to work with.

I had to get my new business up and running really quickly and they managed to get our office setup with a whole …

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Response from business owner

Sara – what incredibly kind words! We're so glad you reached out to us when you did and we were able to turn things around for you so quickly. Thank you for being a great client and so easy to work with. You made our job easy!

via Google
Carl Parsons

In today's world finding a local vendor who is accessible and available is next to impossible. Dan and his team are always a phone call away and respond in a timely and efficient fashion. They consistently provide solutions not suggestions…

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Response from business owner

Thank you so much for the kind words Carl! I know how busy you are and appreciate you taking the time to let us know. We appreciate your confidence and the trust you've put in us with your communication needs.

via Google
Heath Lampee

The people at Northwest Telecom are wonderful! Quick, professional and excellent at what they do. This is the second time I've done a phone system change with them and once again I am very pleased with the work they've done.

Their …

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Response from business owner

Thank you very much for taking the time to write this! We work hard to provide great products and service to the community. It's always nice when our customers take the time to let us know!

via Google
Laura Golino de Lovato

Northwest Pilot Project (NWPP) has worked with Dan and his team at NW Telecom for many years, but late on Friday afternoon before a holiday weekend (12/29/17), Dan really came through for us. Our internet and phone lines had been down for …

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via Google
Starr Green

We have an old Samsung phone system, and after searching for a couple hours for a local company who can provide us technical support for it, I finally found NW Telecom. After working in the past with brusque and unhelpful phone service …

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Response from business owner

Thank you for taking the time to share your thoughts Starr. We're glad you found us and that we were able to help you!

via Google
Kevin Blaser

NW Telecom has been servicing our telephone system now for several years. This has included minor remote access changes to our system, to complete system changes and even a review of our past service providers and the implementation to the…

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via Google
Katlin Combest

We have worked with NW Telecom on multiple projects over the last 4-5 years and their services are excellent! Very customer service orientated, highly trained staff, and great products. They are committed to making their customers happy and…

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via Google
Rhianna Lakin

NW Telecom took the time to answer all my questions and help me understand what would be best for my small business. Im happy I choose to do business with them. Can't recommend their services enough.

via Google
IT Dept

I would like to thank you for your attention to detail you have provided our company with over the past years. You have provided us invaluable advice in regards to our unique needs and make recommendations that reflect what is best for our …

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via Google


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