Reviews
★★★★★
Northwest Telecom has been a great asset to our office. The additional features that other companies were unable to provide have been extremely helpful in our office operations. We have had a few different phone services in the past and Northwest Telecom is by far the best. The customer service is top notch–some of the nicest people to work with, and they are quick to respond to our needs and requests. I would recommend them to anyone.
★★★★★
Our firm has been through two complete phone system changes/upgrades with Northwest Telecom Services. We have found their staff to be friendly, responsive and extremely knowledgeable. The training was great and their support is top notch. I would highly recommend their services.
★★★★★
I have relied on Dan and his team for over ten years now. I just bought a new cloud phone system from him because you can trust his products and service to be the best around. Bottom line is that you can trust Dan to be a great vendor/partner to your business.
★★★★★
We made the switch to Northwest Telecom after a year of dealing with a national VOIP provider with patchy call quality and outsourced, unhelpful customer service and I can honestly say that we have never been happier! We have excellent call quality, easy call routing and forwarding, great desk phones and an easy to use cell phone app that lets me work from my cell phone and show up as my business phone. We have a remote worker who has a desk phone at her house and is able to answer and transfer calls seamlessly to our main office. Anytime I want to make a change to our system settings I just email Robert at Northwest Telecom and it is done in a flash! Northwest Telecom is local, so they are working when you are and are eager to help with anything you need. Opening our account and getting set up was made so easy by the team at Northwest Telecom. We were able to go to their office and see the different phone equipment options to find the best phones to meet our needs and then their service tech came out to our office and installed all of the necessary equipment. Make the move to Northwest Telecom, you won’t regret it!
★★★★★
Great customer service and fast installation!
★★★★★
Amazing customer service. We’ve really enjoy the product and working with NW Telecom.
★★★★★
We have been customers of NW Telecom for many years and have never been disappointed with service or the products we have purchased through them. They are very quick to respond and always follow through to make sure our needs are met. All of the staff are friendly and seem very dedicated to their business! Highly Recommended!!!
★★★★★
I worked with Dan at NW Telecom to get a new VOIP phone system. We had a few quotes on the phone system and Dan was the ONLY one that was full service and took care of new drops and had onsite service. Dan was also the ONLY one that had a solution for redundancy and coordinated multiple ISP’s. I would highly recommend Dan and the NW Telecom Team after taking care of Sky Heating’s phone system and providing a truly redundant solution.
★★★★★
Northwest Telecom has been supporting us since 1995, they have phenomenal people working with them and will take the time to help with all of your telecom needs. There attention to detail, follow up and customer service is amazing!
We’ve used them for a ton of brand new offices and existing ones as well.
I couldn’t recommend a better company because there simply the best!
We’ve used them for a ton of brand new offices and existing ones as well.
I couldn’t recommend a better company because there simply the best!
★★★★★
True professionals with incomparable customer service and not to mention, just really fun and personable people to work with.
I had to get my new business up and running really quickly and they managed to get our office setup with a whole new phone system within the week. They were easily accessible for all my questions, explained things simply so I could understand (I found other companies I got quotes from didn’t bother to do this). Truly great people, a real and relatable group of people that know what they’re doing. I love them and will recommend them again and again and again.
I had to get my new business up and running really quickly and they managed to get our office setup with a whole new phone system within the week. They were easily accessible for all my questions, explained things simply so I could understand (I found other companies I got quotes from didn’t bother to do this). Truly great people, a real and relatable group of people that know what they’re doing. I love them and will recommend them again and again and again.
★★★★★
We have been working with NW Telecom, and now NW Cloud Talk, for more than 10 years. Dan and his team continually impress with me with how responsive they are and how they are able to find the solutions we need. I can’t imagine getting better customer service anywhere.
★★★★★
In today’s world finding a local vendor who is accessible and available is next to impossible. Dan and his team are always a phone call away and respond in a timely and efficient fashion. They consistently provide solutions not suggestions. They fix problems instead of pointing at others. I can not give a strong enough endorsement of the professionalism and courtesy of NW Telecom Systems Inc. Quality Work, Quality Service, and Fair Pricing.
★★★★★
Dan & the entire team at NW Telecom goes above and beyond for our company and needs. Not being too terribly savvy with phones systems and technology in general, there’s a bit of handholding here and we are SO GRATEFUL. I highly recommend NW Telecom if you are looking for some guidance, honesty, and patience! 🙂
★★★★★
We have worked with Dan since 1996 and have had nothing but an amazing experience with phone system installations, upgrades, and maintenance. He is friendly, professional, reliable, and thorough. We have moved offices multiple times and always hired Northwest Telecom.
★★★★★
The people at Northwest Telecom are wonderful! Quick, professional and excellent at what they do. This is the second time I’ve done a phone system change with them and once again I am very pleased with the work they’ve done.
Their technical skills and follow up are A++
Their technical skills and follow up are A++
★★★★★
We have an old Samsung phone system, and after searching for a couple hours for a local company who can provide us technical support for it, I finally found NW Telecom. After working in the past with brusque and unhelpful phone service companies, I was pleasantly surprised how professional and knowledgeable this company is! They provided us excellent assistance on our phone issues, and even pointed out when it would be cheaper to do things ourselves, going so far as providing how to sheets. We have been working with them for almost a year now, and I wish I could give them more than five stars! They are great!!
★★★★★
NW Telecom has been servicing our telephone system now for several years. This has included minor remote access changes to our system, to complete system changes and even a review of our past service providers and the implementation to the new service provider. With each service their knowledge of the hardware, software and over all system, their communication and their overall performance has been nothing but a class act. They are an A Team with an A+ performance. I highly recommend them.
★★★★★
We have worked with NW Telecom on multiple projects over the last 4-5 years and their services are excellent! Very customer service orientated, highly trained staff, and great products. They are committed to making their customers happy and successful. I would highly recommend them to anyone!
★★★★★
NW Telecom took the time to answer all my questions and help me understand what would be best for my small business. Im happy I choose to do business with them. Can’t recommend their services enough.
★★★★★
I would like to thank you for your attention to detail you have provided our company with over the past years. You have provided us invaluable advice in regards to our unique needs and make recommendations that reflect what is best for our company. Your follow through with various telecom vendors associated with the needs of our company has made NW Telecom our only choice of telephony providers. It’s nice to deal with someone who takes direct action over our concerns and makes us feel like we are not just another account.
Dave Leslie
IT Director
Dick’s Auto Group
★★★★★
Northwest Pilot Project (NWPP) has worked with Dan and his team at NW Telecom for many years, but late on Friday afternoon before a holiday weekend (12/29/17), Dan really came through for us. Our internet and phone lines had been down for 24 hours and we were getting no assistance from our phone carrier. We help low-income seniors get housing and because our phones were out, they couldn’t connect with us. I called Dan at about 4 pm and not only did he answer the phone, he helped figure out what the problem was, walked me through a fix of the problem (equipment needed to be reset), was super patient with a non-techy and got it resolved. BEST CUSTOMER SERVICE EVER!! Thank you, Dan! You’re the NWPP hero for 2017!
