Northwest Telecom has been a great asset to our office. The additional features that other companies were unable to provide have been extremely helpful in our office operations. We have had a few different phone services in the past and Northwest Telecom is by far the best. The customer service is top notch--some of the nicest people to work with, and they are quick to respond to our needs and requests. I would recommend them to anyone.
We made the switch to Northwest Telecom after a year of dealing with a national VOIP provider with patchy call quality and outsourced, unhelpful customer service and I can honestly say that we have never been happier! We have excellent call quality, easy call routing and forwarding, great desk phones and an easy to use cell phone app that lets me work from my cell phone and show up as my business phone. We have a remote worker who has a desk phone at her house and is able to answer and transfer calls seamlessly to our main office. Anytime I want to make a change to our system settings I just email Robert at Northwest Telecom and it is done in a flash! Northwest Telecom is local, so they are working when you are and are eager to help with anything you need. Opening our account and getting set up was made so easy by the team at Northwest Telecom. We were able to go to their office and see the different phone equipment options to find the best phones to meet our needs and then their service tech came out to our office and installed all of the necessary equipment. Make the move to Northwest Telecom, you won't regret it!
I have relied on Dan and his team for over ten years now. I just bought a new cloud phone system from him because you can trust his products and service to be the best around. Bottom line is that you can trust Dan to be a great vendor/partner to your business.
Our firm has been through two complete phone system changes/upgrades with Northwest Telecom Services. We have found their staff to be friendly, responsive and extremely knowledgeable. The training was great and their support is top notch. I would highly recommend their services.
